CX Support
Customer support that protects your brand—and scales with demand.
Conectivo LLC builds bilingual (English/Spanish) CX teams for U.S. businesses—covering email, chat, phone, and social with clear SLAs, QA, and reporting.
What we cover
Omnichannel support, done right.
Choose the channels you need today and expand as you grow. We document workflows, train to your voice, and keep performance visible with weekly reporting.
Email & ticketing
Fast, accurate responses with tagging, macros, and knowledge base alignment.
Live chat
High-conversion chat coverage with proactive engagement and clean handoffs.
Phone support
Empathetic voice support with call handling standards and escalation paths.
Social & reviews
Timely responses that protect your brand and surface product feedback.
How it works
A proven onboarding process—live in weeks, not months.
We start with your goals and workflows, then build a trained team with QA, documentation, and measurable SLAs.
1) Discovery & workflow mapping
We review your current support flow, tools, macros, and escalation rules—then define success metrics and SLAs.
2) Hiring, training & knowledge base
We staff to your coverage needs and train agents on product, tone of voice, and edge cases using playbooks and a living knowledge base.
3) QA, calibration & reporting
Scorecards, calibrations, and weekly insights keep quality consistent and highlight root causes that reduce ticket volume.
4) Scale & optimize
Add channels, extend hours, and improve deflection with self-serve content, macros, and automation recommendations.
