1-2 days
- Align scope and success metrics.
- Objectives, channels, coverage, workflows, tools, and KPIs - plus a clear plan for launch.
- You get a written scope + KPI plan.
Turn customer conversations into growth — with bilingual CX, SDR, and operations support.
Conectivo helps you respond faster, follow up better, and execute consistently across support, prospecting, and backoffice workflows.
Services
What we do?
We build and run bilingual teams that handle customer support, pipeline support, and backoffice execution — with clear ownership, KPIs, and weekly reporting.
Faster execution: launch in weeks with structured onboarding.
Full visibility: KPIs, QA, and weekly reports (no "black box").
Flexible coverage: start small and scale as results prove out.
Bilingual outsourced customer support across voice, chat, and email.
CX Inbound & Support
Operational CX delivery with SLA discipline, QA, and reporting — designed for scalable growth.
What we handle
Multichannel support: calls, chat, email, and social DM.
Ticket workflows: SLAs, tagging, escalation, and documentation.
After-sales follow-up: updates, surveys (CSAT/NPS), and retention touchpoints.
Optional L1 support: triage + escalation to your technical team.
Outcomes
Faster first response and higher CSAT/NPS.
Clear weekly reporting + improvement actions.
Consistent tone and QA to protect your brand.
SDR outsourcing, appointment setting, and outbound lead generation.
Growth Desk
A predictable outbound engine that books qualified meetings — with weekly pipeline reporting and clear qualification criteria.
ICP definition + qualification criteria (BANT/MEDDIC as needed).
Multichannel outbound: email, LinkedIn, and calls (if applicable).
Deliverables: qualified leads + confirmed meetings + weekly report.
Back office outsourcing for CRM hygiene, order processing, and document workflows.
Backoffice Ops
Remove operational bottlenecks and improve accuracy with structured backoffice execution — supported by SOPs, QA checks, and weekly dashboards.
CRM data entry/maintenance and pipeline hygiene.
Order/case processing and follow-ups.
Document workflows (request/verify/follow-up) and reporting.
Why Conectivo?
US Time Zone Aligned
Same time zone as the U.S. and competitive costs.
Training + QA
Consistency in tone, processes, and interaction quality.
KPIs and Reporting
Real visibility into performance (no "black box").
Scalability
We start small (pilot) and scale with SOPs and metrics.
We operate inside the tools your team already uses.
No rigid stack. No forced migrations. We adapt to your environment and keep your workflows clean.
Who We Are?
Conectivo is run by a team with five years of hands-on U.S. operational experience across lead generation, health insurance, taxes, and financial services industries. Working inside the same conversations, pipelines, and follow-ups our clients run today is what shapes how we design every engagement — with structure, accountability, clear KPIs, and a practical understanding of what good execution actually looks like.
We don’t just add people to your business. We help build high-performance operational systems.
Meet the teamStandard Process
HowWe Work
We make onboarding simple and execution measurable. In the first weeks, we align scope, build the operating system (SOPs + QA), go live with control, and report weekly so you always know what's working and what's next.
1–2 weeks
- Build the playbook and train the team.
- Access, SOPs, knowledge base, QA checklist, training, and shadowing — ready for a controlled go-live.
- We document everything to avoid “tribal knowledge.”
Go-live
- Controlled launch with daily adjustments.
- Structured ramp, quality validation, fast fixes, and clear escalation rules.
- No surprises — we monitor and adapt in real time.
Operation + Continuous Improvement
- Weekly dashboards, performance insights, and improvement actions.
- Script/process optimization and scaling as results prove out.
- KPIs + QA + action plan every week.
How structured delivery works at Conectivo
We don’t rely on improvisation. Every engagement is built around clear scope, SOPs, QA checks, KPI visibility, and continuous improvement.
Built from real operational experience in customer conversations, follow-up workflows, and team execution.
We align scope, workflows, channels, goals, and success metrics before execution starts.
We organize tools, access, SOPs, escalation rules, and reporting structure around your operation.
We train for tone, workflows, and quality standards before launch to ensure consistency from day one.
We launch in a controlled way, monitor performance closely, and adjust quickly during the first phase.
We track service quality, productivity, and operational health through structured weekly reporting.
We refine scripts, workflows, staffing, and execution based on real data — not assumptions.
01. Discovery
We align scope, workflows, channels, goals, and success metrics before execution starts.
02. Setup
We organize tools, access, SOPs, escalation rules, and reporting structure around your operation.
03. Training & QA
We train for tone, workflows, and quality standards before launch to ensure consistency from day one.
04. Go-live
We launch in a controlled way, monitor performance closely, and adjust quickly during the first phase.
05. KPI Reporting
We track service quality, productivity, and operational health through structured weekly reporting.
06. Continuous Improvement
We refine scripts, workflows, staffing, and execution based on real data — not assumptions.
Coverage and Operation
We operate remotely with bilingual teams aligned to U.S. time zones. Every engagement is structured around your schedule, your tools, and your workflow — not the other way around.
Flexible Coverage
8x5, 16x5, or 24/7 upon request.
Languages
Spanish and English (based on project needs).
Modality
Remote or on-site teams (depending on project and agreement).
KPIs and Reporting
Every engagement includes a weekly reporting cadence. You always know what’s happening, what’s working, and what we’re improving. No black boxes. No surprises.
CX
Response SLA, CSAT/NPS (if applicable), volume, AHT/ART, resolution rate.
Growth Desk
Contacted leads, response rate, scheduled meetings, show-rate, generated pipeline (based on client tracking).
Backoffice
Completed tasks, cycle time, error rate, internal SLA compliance.
Report Format
Weekly summary + dashboard (Google Sheets/CRM) + improvement recommendations.
Industries
Proven high-touch solutions across diverse sectors. Our framework is highly versatile—contact us to discuss how we can support your specific industry.
See All Industries
Healthcare (Non-clinical)
Finance & Insurance
SaaS & Digital Products
Frequently Asked Questions
Everything you need to know about how we work and what to expect.
Ready to operate a US time zone aligned team without building it from scratch?
Ready to build your same-timezone coverage team? Let's talk about what's possible.