Gerson Acevedo
Co-Founder & CEO
5 years of direct experience in U.S. sales and customer service, specifically in the health insurance / ACA market. Leads delivery standards, scripts and quality review.
About Conectivo
A small team that runs
every account directly.
Conectivo is built around a simple responsibility: keep the work moving until the next person has what they need.
Conectivo LLC is based in Arizona, with an operating team in Colombia. We work remotely, on US hours, for companies and BPOs that need clear procedures, quality review and documented handoffs.
Real people.
Clear responsibilities.
U.S. commercial development.
Colombia-based delivery.
Marcos Gambús
Co-Founder & Head of Commercial Development
Your contact for onboarding and the agreement.
Gwyneth Palencia
Head of Growth
Diego Castro
Operations Lead, Colombia
The process should be visible.
So should the person responsible.
Define the work.
Agree on scope, instructions, access and escalation before the first handoff.
Check the record.
Keep confirmed facts separate from missing information. Review the output before it moves on.
Close the loop.
A sent message is not the end of the job. Make the next owner and acknowledgment clear.
Before we
work together.
Can we start small?
Yes. Start with a pilot from one dedicated seat. We agree on scope, channels, hours and review criteria before expanding.
What hours do you cover?
Coverage is built around the hours your program needs. Business-hour, evening and weekend windows are scoped, staffed and priced before we commit.
Which tools do you work in?
Yours: your helpdesk, CRM, phone system and chat. Agents work in accounts you control, with access agreed for the program.
How long does it take to start?
We agree on a launch date after reviewing the scope, staffing, training and access requirements. Your procedure is approved before go-live.
Do you guarantee results?
We do not promise numbers we have not measured with you. We agree on the metrics at kickoff and report on them every week.
Where does AI fit?
We use AI internally to help organize information, prepare SOPs and reports, and review processes. Your data enters AI tools only with your written approval and agreed safeguards. People check the output and own the next step.
Can we scale up for a peak season?
We review the volume, staffing and training needed, then agree on phases and a realistic start date.